Monday, April 24, 2017

Rethinking today's IT

Enterprisers Project ran an interesting article last year about Rethinking how IT drives business value in a digital age. A year later, the article still holds true on several levels.

In the article, author Sven Gerjets argues that as technology becomes more commoditized and instantly available, IT organizations need to rethink how they bring value. Gerjets writes:

"IT is now competing in a segmented marketplace where technology is far-reaching, easily accessible, and created at high volumes, which allow for economy of scale. … Competing in this consumerized landscape cannot just be about technology. Technology is too accessible; IT has to be about value creation and about learning."

Of course, IT must occasionally re-invent itself to remain viable. I've written about this before. In most original office settings, "IT" often referred to the folks running and supporting the mainframe environment. But as the cost of computing dropped, departments could purchase their own technology. In the 1980s, we saw an influx of "personal computers" in the business setting. Suddenly, "IT" had to compete with the PC, and IT adopted the PC as a business tool.

I got my first job in technology in the mid-1990s. Throughout my career, I have witnessed several upheavals in technology. The Web meant IT no longer had central control. Mobile devices like tablets and smartphones meant the "computer" was no longer a monitor sitting on your desk. The Cloud meant the network was the computer.

Every few years, IT needs to examine itself to see how we bring value and how we drive the business. As IT, are you "just" a support group, or are you engaged in how your organization operates? IT needs to empower organizations, and be a partner and a leader. Gerjets agrees, and concludes his article this way:

"We have to create an environment where our organizations are empowered to consciously learn, evolve, and raise the bar every day. This must be a learning organization that can intelligently collect information about its environment, is open to learning from others, learns from its failures and successes, experiments with new approaches, encourages problem solving, and most importantly retains and shares this information across the functions in IT. Organizational practices must be developed to systemically utilize these information stores in the IT planning processes to manage risk and to ensure that failure is not repeated while successful practices are repeated over and over again."

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.